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About Us

Onyx Concierge Membership Rules

Membership of ONYX CONCIERGE is a benefit that we are delighted to offer you as a valued ONYX CARD customer

In order to preserve the highest levels of access and service to you, we ask that members respect the esteemed establishments we work with. With that in mind, if a member fails to show up for a reservation three times over a twelve month period, their membership may be revoked. No-shows or failures to cancel a reservation in adequate time may result in cancellation fees.

We are committed to ensuring that the ONYX CONCIERGE maintains the highest standards of respect and integrity. Conduct that tarnishes this reputation is likely to result in revocation of membership. This includes abusive language directed toward our team or staff of our partners, violent or abusive behavior, vandalism or destruction of property during any ONYX CONCIERGE booking, event or experience. Please note members assume full responsibility for any guests who are with them and are liable for suspension or expulsion should their guests not respect the ONYX CONCIERGE culture.

ONYX CONCIERGE operates a zero-tolerance policy with regards to requests to facilitate any illegal behavior. We ask our members to respect this. Any member who makes an indecent or illegal request risks having their membership revoked.

The Lifestyle Services we render to you are subject to a Fair Use Policy, outlined in further detail in the Terms & Conditions of service.

You can find our full Terms & Conditions

here.